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Faulty Item & Returns Policy

TechExpress (TE) has the following returns policy which will be strictly applied.

  1. TechExpress (TE) has the following returns policy which will be strictly applied.
  2. There may be occasions when TE will authorise a return of product. Typically this will be when the product is proven to be faulty. All returns will be at the sole discretion of TE.
  3. If a Customer has a faulty product that needs to be returned, the Customer must send a mail to helpdesk@techexpress.co.za providing contact details and outlining the fault. If the request meets the criteria then a RMA will be sent to the customer authorising a return. If the request is rejected the Customer will be advised accordingly.
  4. If a return is approved this will be supported by a RMA which has a unique number. This number will be given to the customer as reference of approval.
  5. RMA’s will only be considered if the stock is to be returned within 7 days of invoice.
  6. Notwithstanding the granting of this approval, if the product is found not to be faulty, a credit will not be granted and the customer will be responsible for all delivery costs including the cost of return to the customer.
  7. TechExpress reserves the right to administer a handling fee.
  8. When the product is returned to TE it must be accompanied by a copy of the TE invoice as well as proof of payment. If the return is made by a customer who has an account with TE the RMA will only be issued if the account is up to date.
  9. Refunds for a return will in the case of COD accounts will be made on Fridays. All other refunds will be by way of a credit to the customers account and finalised by statement run for that month.