TechExpress was launched in October 2007 after being awarded the Critical Parts Program contract by Dell
TechExpress boasts a management team with vast experience and knowledge of the IT industry and its logistic requirements.
The range of Dell products provided by TechExpress includes:
- Dell Branded Memory
- Docking stations
- Notebook Adaptors
- Notebook Battery Packs
- Printer Consumables
In addition to the Dell peripherals on offer we represent the following global vendors:
- Amulet Hotkey
At the very heart of TechExpress’ value proposition is service excellence. Through advanced information systems, and a user friendly website, TechExpress is able to fulfil orders placed online within 24 hours to all the major centres in South Africa.
Alternatively, customers can also collect items ordered from the stock holding TechExpress warehouse situated in Paulshof.
The 2 directors have more than 30 years combined experience in the IT and logistics industry. They have a detailed understanding of the importance of service levels particularly when it comes to critical components required to keep business operational.
They have been at the forefront of many changes in the IT industry and have brought to the market www.techexpress.co.za an online supplier supporting Dell in its delivery of critical parts to its customers.
TechExpress recognises that the online business is going to play a major role in the future when companies look at changing their transaction cost structure. Today however there is a need to recognise that a dual model needs to exist. To this end TechExpress supports it’s online and e-mail ordering process with a competent call centre. This call centre is measured in terms of calls waiting, calls dropped and 360 degree customer feedback.
For customers wishing to place their orders online at www.techexpress.co.za. The process is as follows
Simply browse for the items that you require by clicking on the categories links on the left of the site, or by using the Search box on the top right of the site.
Once you have seen the item/items that you would like to buy, you may add them to your shopping cart by clicking the or buttons on the page. When checking out with your cart, you will be asked to either make a new account with us, or log into your existing account in order to complete the purchase. This is a straightforward process and will allow you to log into our site in future to track the status of your orders placed.
During checkout, you will be asked to select the shipping and payment options which will be most convenient for you, after which you will be taken to a final confirmation screen before your order is confirmed (if you are paying via EFT), or before you are able to enter your credit card details (if you are paying via credit card). Once your order has been paid for, you will be able to track it by logging into your account on the site and you will also receive an email from us detailing your order details. For those customers wishing to deal direct with TechExpress they can either e-mail or fax their orders through to the call centre.
The same efficient level of service applies, regardless of the choice made in dealing with us.
Customers should note that orders will only be delivered once we have received proof of payment. In the case of an EFT, this would be a copy of your proof of transfer.
For customers who have accounts with TechExpress, there is no delay in execution of the order.
Methods of payment
TechExpress accepts payment via Electronic Funds Transfer/Bank Deposit and all major credit cards. When paying for goods, please remember to fax proof of deposit for your payment, as we only ship goods or ready them for collection once we have received this. Customers may also pay cash or by credit card when collecting orders directly from the Paulshof warehouse.
Opening an account
For qualifying Customers, a 14 day credit account will be opened. Qualifying customers are those customers that already have an account with Dell and are in good standing.
TechExpress offers our customer a variety of delivery options. Our focus is to assist the customer, whether you would like your order shipped as a priority, or would prefer to collect it yourself, we can accommodate you:
Our standard delivery option ensures that you will receive your order within approximately 48 hours, though never longer than 72 hours from when we have confirmed receipt of your payment. In the case of customers paying via direct deposit, we will require a copy of your proof of payment to ship the order.
For those customers requiring rapid delivery of their orders, we offer an express delivery service where any orders received by 10h00 will be delivered by 10h00 the next business day. In the case of customers paying via direct deposit, we will require a copy of your proof of payment to ship the order.
Collect From Our Premises
For customers who would prefer to collect their orders from us directly, we offer a facility to collect orders from our premises in Paulshof. Customers collecting their own orders may also choose to pay cash on collection, a payment method not available to those receiving deliveries, or via credit card.
TechExpress understands the need for transformation in South Africa so as to ensure a sustainable future for all. We currently enjoy a level 3 status.
Due to the flexibility of TechExpress we are able to mould ourselves into our customers supply chain. We welcome the challenge to part of a process that improves efficiency your supply chain. We have the capacity and understanding to customise customer requirements and assist in the logistics and technical requirements of desktop deployment and integration